Writing on AI at work

AI changes fast. The only way to keep up is to work with it every day.

This writing is where I do that in public. It's how I keep my expertise current, and it's the proof of what I know and what I can do.

Latest

Judging AI vendors, pitches and what you're spending

A lot of what's being sold right now doesn't survive contact with an actual organization. Here's what I look at, on the way in and at renewal.
11 articles
Knowing when to trust what AI gives you

It's one of the most capable things I've ever worked with, and it will hand you a confident, well-written answer that's wrong. Here's where I put my guard up.
10 articles
Why adoption stalls, and what actually moves it

The technology is rarely the blocker. People are, and not because they're difficult. They have reasons, and the reasons are usually good ones that went unasked.
9 articles
Automating the work people actually do

Most AI demos work. That's the point of a demo: a clean example, picked because it goes well. The automation that counts has to survive the version of the task that has exceptions in it, bad data, and the person who does it her own way.
9 articles
Getting good output, reliably

Most of the gap between a useless answer and a good one isn't the model. It's what the model was given to work with.
8 articles
AI and school

I set both of my sons up with a study assistant for every class they take, wrote down exactly how, and then reported what actually happened.
5 articles
Using AI on my own life

I don't write about this from a distance. These are here because they're the cheapest way to check whether I actually do this or only talk about it.
10 articles